Karl Smith – Founder and Director

Karl Smith

Karl Smith is a global director of transformation and change, focused on UCD, UX, HCD and Agile through strategy and corporate governance for digital, banking, IoT ecosystems, Big Data and he has many years experience in startups and corporate.

The British Computer Society has honoured him with a Fellowship for his work in Usability (created processes), Ethnographics (invented digital version of ethnography), Customer Journey led work and the leadership of major digital transformations in government and the corporate world.

Karl Smith talking about #UCD15